(Applicable to CV Resort & Grand Plaza Hotel Hanoi)
We are committed to ensuring that all visitors feel safe, confident, and secure when accessing and using our website to explore, plan, and book accommodations at our Resort and Hotel. Protecting your personal information is one of our highest priorities.
All personal data provided through our website is handled with strict confidentiality and protected using industry-standard security technologies. This Privacy and Information Security Policy explains how we collect, use, store, and safeguard your information.
Secure Reservations
When you choose to make an online reservation through our website, you may be connected to a third-party booking platform (“Booking Engine”). Our online booking process is powered by Siteminder to ensure the highest security standards, which is governed by its own privacy policies.
We carefully select our booking partners to ensure that they maintain high standards of data protection and security. However, we encourage users to review the privacy policies of such third-party providers before submitting personal information.
Protecting Your Information
We are committed to protecting your personal information against unauthorized access, misuse, loss, alteration, or disclosure. Our website is hosted in a secure environment and supported by advanced technical and organizational safeguards.
These measures include encrypted data transmission, secure servers, industry-standard firewalls, and Secure Socket Layer (SSL) technology. Whenever you submit personal information during reservations, registrations, or email subscriptions, your data is securely transmitted and protected.
You have the right to withdraw your consent at any time. If you no longer wish to receive marketing communications or want us to stop using your personal information for certain purposes, you may contact us by email or click the “Unsubscribe” link provided in our communications.
Our Commitment to Privacy
We respect your privacy and are dedicated to maintaining the confidentiality of your personal information. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or technological developments.
Any updates will be published on our website, and we encourage you to review this policy regularly. We do not disclose identifiable personal information to any third party without your consent, except where required by law.
Information We Collect & How We Use It
Personal information refers to data that you voluntarily provide when using our website and services. This may include your name, email address, phone number, mailing address.
This information is collected in aggregated form and does not identify you personally.
We use the information we collect to provide and improve our services. This includes processing reservations, managing guest accounts, responding to inquiries, delivering requested services, and personalizing your experience.
Your information may also be used for marketing and promotional purposes, such as sending newsletters, special offers, surveys, and service updates, provided that you have given your consent. All marketing communications include an option to unsubscribe at any time.
Consent for Use of Information
By submitting personal information through our website, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy.
The intended purpose of data collection will be clear at the time you provide your information. If you do not agree with any part of this policy, please refrain from submitting personal information through our website.
Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete such information.
Links to Other Websites
Our website may contain links to third-party websites for your convenience and reference.
We are not responsible for the content, security, or privacy practices of these external sites. We encourage users to review the privacy policies of any website they visit before submitting personal information.
Policy Updates & Contact Information
We reserve the right to amend this Privacy Policy at any time. All changes will be published on this page and will apply only from the effective date onward. Changes will not be applied retroactively.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Grand Plaza Hotel Hanoi
Address: 117 Tran Duy Hung St, Yen Hoa ward, Ha Noi
Email: reservation@grandplazahanoi.com
Hotline: +84 -24 3555 1000